We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Hot Star Store (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://hotstarstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Write a Review
15 Oct 2021 08:31
Product received today, product corresponds to the offered, good image quality. Much delay in getting the product.
15 Oct 2021 07:46
14 Oct 2021 07:26
Endoscope got, all OK. To connect used the application an98, downloaded from the play market. Phone Xiaomi Mi 9T pro. I'm a doctor, in proctology as you understand this thing is indispensable, I'll post a photo later)
14 Oct 2021 04:48
Everything came in the package now I will check) later I will leave more feedback
13 Oct 2021 09:34
Everything works, 8 days delivery to Rostov region, OTG View app
12 Oct 2021 16:42
12 Oct 2021 12:38
12 Oct 2021 09:49
Delivery 3 weeks! Packed in a bag with a navel! Works great!
11 Oct 2021 13:49
workes as describe , perfect for the price!
11 Oct 2021 00:29
The quality of shooting is not very, but what you want for such money, normally the objects are different
10 Oct 2021 11:50
The quality of the camera is not very good. i thought it would be better to shoot.
9 Oct 2021 01:24
The camera is not even bad! On mi9t earned immediately, Annex an98 (the first one). The wire is very hard, perfectly keeps the shape. In the photo, a small text with a Kinder Surprise in poor lighting, on the second photo for comparison, the same text through the complete mirror. Those who write that the mirror is bad, let them remove the protective film! Definitely worth your money! Shoots exactly like the camera for 1500 rubles.
8 Oct 2021 13:45
I'm gonna give him 4 stars why the three Qr codes didn't serve me I had to go to Google play and look for one until I got it but the shipment came in time waiting is an excellent product I go to serve a lot for me work
5 Oct 2021 12:35
Was damaged mirror on one of the attachments bad plug work, store returned half price so 5 Star
5 Oct 2021 10:05
A good thing, the farm is useful, there are different nozzles
Why Buy From Us
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.